Terms and Conditions

General Terms and Conditions Mooncake

Last updated: October 7, 2026

1. Who we are

Mooncake is a one-man business run by Jonneke de Zeeuw.
Trade name: Mooncake
Postal address: Mooncake HQ, Amsterdam, North Holland 1095 AZ
KvK number: 64138429
VAT number: NL001164858B14
Email: info@mooncake.nl
Website: https://mooncake.nl

2. Terms

Mooncake, us, us: the company referred to in Article 1.
You, you: the consumer who orders something from us or signs up for a subscription.
Books: the physical books in our webshop.
Mooncake Maps: the subscription with access to our digital menu.
Mooncake All In: the subscription with access to the dining menu, items and additional digital content.
Digital content: for example a foodguide, foodtour route or other pdf.
Consideration period: the legal period within which you can cancel an agreement without giving any reason, insofar as it applies to your purchase.
Repealed: undo your purchase within the cooling-off period. That is different from canceling a subscription for a later end date.

3. When these conditions apply

These terms apply to purchases in our webshop, subscriptions to Mooncake Maps and Mooncake All In, and tickets you purchase from Mooncake for food tours and other events.
You will see these terms before ordering. You will also receive the applicable version with your confirmation, so you can keep it.
If an offer includes a specific arrangement, for example regarding a special price or an event, that arrangement applies to that offer. Your statutory rights as a consumer always remain in effect.
These terms do not automatically replace previous agreements regarding Tribe and Tribe+. Existing subscribers will receive separate information about the transition to Mooncake Maps or Mooncake All In, the content, price, starting date, and options for cancellation. Until the transition is finalized, their existing agreements will remain in effect.
These consumer terms do not regulate business collaborations. We make separate arrangements regarding these matters.

4. Offers, prices and promotions

We describe our products and subscriptions as clearly as possible. Before you order, you’ll see what you’ll get, what it costs, how you pay, and, with a subscription, what the duration and cancellation policies are.
All consumer prices are in euros and include VAT. Any shipping costs and other mandatory fees are listed separately before ordering.
Sometimes we offer a discount or promotion. The promotion specifies the period for which the discount applies and the amount that must be paid afterwards. A discount only entitles you to the benefit agreed upon during the promotion.
In the event of a mistake that you reasonably should have recognized as a mistake, we are not required to deliver the incorrect price. We will inform you as soon as possible and refund any amount received.

5. Order and pay

The agreement is concluded when we confirm your order or subscription by email. Please check your details and the confirmation. Is something not correct? Then email us at info@mooncake.nl.
The available payment methods can be found when you check out. For recurring payments, we require the necessary authorization for payment.
Mooncake Maps is paid for in advance per month. Mooncake All In is paid for in advance per year. The term and cancellation terms are set out in Article 8.
If a payment fails, we will inform you about the outstanding amount and how you can still pay. We give you fourteen days from the day after receiving our reminder to arrange this. After that, we may temporarily suspend access, insofar as this is reasonable given the payment arrears. After payment, we will restore access.
A payment default or suspension does not automatically terminate the subscription. The agreed payment obligations remain in effect insofar as permitted by law. We only charge statutory interest or collection costs if the statutory conditions are met. Any collection costs are announced in advance in a dedicated payment reminder.
If you don't use your subscription or unsubscribe from a newsletter, the subscription won't automatically end. Retiring an invoice is not in itself a cancellation either. You can cancel as described in Article 8. This does not limit your rights against your bank.

6. Delivery of books

We ship books to the Netherlands and Belgium. You can see the shipping costs before you place your order.
If you order on a working day before 14:00, we expect your book to be delivered in the Netherlands the next day. This is an estimated delivery time: weekends, holidays and delays at the carrier can affect this. For Belgium, delivery can take longer.
If a book is not immediately available, for example during a presale, we will indicate the expected delivery date in the offer.
Unless we agree on a different deadline in advance, we will deliver within thirty days at the latest. If delivery does not happen on time, we will keep you informed. You can give us a reasonable additional deadline. If delivery still does not happen after that, you can cancel the purchase and get your payment back. If an additional deadline is not required by law, you can cancel immediately.
Until you, or a person designated by you other than the carrier, has received the book, the risk of loss or damage lies with us. The legal exception for a carrier that you have engaged yourself outside our offer remains valid.
Has a book been damaged or did your order not arrive? Please email us as soon as possible, preferably with a photo. We will resolve the issue free of charge in accordance with your legal rights. A delay of more than a few days does not mean that you lose those rights. Necessary return costs for a fault or defect are for us.

7. Period of reflection and return of books

You have fourteen days to think about it, starting the day after you or your designated recipient receives the book. During that time, you can cancel the purchase without giving any reason. For one order with multiple books that are delivered separately, the deadline begins upon receipt of the last book.
Let us know clearly within that timeframe that you want to cancel the purchase. You can do this by email to info@mooncake.nl.
Send the book back to: within fourteen days of your withdrawal notification:

Mendex Group Fulfillment regarding Mooncake
Flevolaan 19-B
1382 JX Weesp
Netherlands
The direct costs of returning the item are for you. Please add your order number and name so that we can identify your return. Please keep your shipping receipt.
We will pay the purchase amount and, if you cancel the entire order, we will refund the standard delivery costs. If you choose a more expensive delivery method, we will not refund the difference with the standard method.
We will refund you no later than fourteen days after your cancellation notification. We may wait until we have received the book or you have shown that you have returned it, whichever comes first. We will use the same payment method unless you explicitly agree to another method. We will not charge you any fees for the refund.
You may view the book as you would in a store. If you go beyond what is necessary to assess it and it becomes less valuable as a result, we may offset that loss of value, provided that we have informed you correctly in advance about the right of withdrawal. Only an unopened package is not a reason to refuse a return.
For a book that has been clearly personalized at your request, for example with your name and a personal message, the legal exception for customisation may apply. Only a standard signature from the author makes a book automatically exempt from the cooling-off period.

8. Mooncake Maps and Mooncake All In

What you get

Mooncake Maps It gives you access to our digital dining guide. We add new addresses monthly. From time to time you will receive a newsletter that is part of this subscription. Foodguides, foodtour routes and access to all articles are not included with Maps, unless we explicitly indicate that in an offer.
Mooncake All In gives you access to Mooncake Maps, all the articles on our website, newsletters, and the older PDFs available to All In subscribers. New food guides and food tour routes appear five times per calendar year according to a joint publication schedule.
This publication schedule is the same for all subscribers. You will receive or access the publications that appear as long as your subscription is active. When you sign up during the year, no separate five-publication schedule will run from your registration date onwards. The available older PDFs can be found in the offer or the reading environment.
A digital food tour route is a route that you can follow on your own. Participation in guided food tours or events, and eating or drinking along the way, are only included if explicitly stated in the offer.

Access and use

You can access the menu via the website and the access instructions we send you. The menu runs on Atlist. You need an internet connection and a current, supported browser. In the offer we list additional technical requirements and any restrictions. A separate Google account is not required to access the menu.
Access begins as soon as the delivery starts as described below. Consideration period. The first fixed term begins on the start date of the subscription specified in your confirmation.
Your subscription is personal. Do not share your login details, access to the card, or private download links with others. The terms of use for our content are set out in Article 11.
If we have indications of abuse of your account or the distribution of paid material, we will inform you and, in principle, give you the opportunity to stop it or explain it. In the event of continued abuse, we may take appropriate measures, such as temporarily restricting access. In case of an immediate security risk or serious abuse, this may be necessary immediately. We will explain why and take into account your legal rights.

Maps: price and duration

Mooncake Maps normally costs €5.95 per month. You lock it down for a first fixed period of three months and pays monthly. Without action, the total price for those first three months amounts to €17,85.
After those first three months, Maps automatically continues for an indefinite period. You continue to pay monthly and can cancel at any time within a period of up to one month, starting from the day we receive your cancellation.

All In: price and duration

Mooncake All In is normally priced €79 per year. You lock it down for a first fixed period of twelve months and pays the annual amount in advance when you sign up. In the case of an offer, there may be additional charges, as stated in the offer and your confirmation.
After the first twelve months, All In is automatically renewed for another twelve months each time. We deduct the agreed annual fee upfront with each renewal.
All In is annualy cancelable. You can cancel in your account or by emailing your cancellation before the annual renewal date to info@mooncake.nl. Your subscription will then continue until the end of the current year period and will not be renewed thereafter. We will not refund the prepaid annual fee.

Canceling

You can cancel your subscription at any time via the cancellation option in your account on our website or by email to info@mooncake.nl. We will confirm your cancellation by email. The date of receipt of your cancellation will count, not the date on which we send the confirmation.
If you cancel Mooncake Maps during the first fixed term, your subscription will end at the end of the first three months. If you cancel All In, your subscription will end at the end of the current year period, provided that your cancellation is received by us before the renewal date. Until the end date, you will continue to have access and the agreed amount for that period will remain due.
After the first three months, you can cancel Maps at the end of the current paid month period. Until that date, you will still have access. All In is annualy cancelable: notify us of your cancellation before the annual renewal date. You will then have access until the end of the current paid month period. After the end date, we will not cancel any new subscription terms. With this regular cancellation, we will not refund the amount for the current paid period.
You can terminate a subscription earlier if you are entitled to do so under the law, for example through cancellation or because we do not deliver what was agreed upon. The first fixed term and arrangements regarding regular termination do not limit those rights.
After the end date, your access to the card, membership items, and the private download environment will be terminated. Guides and routes that you have legally downloaded before that date may remain for your personal use. This applies in the event of a normal termination; in the event of cancellation, the rules below apply.

Consideration period

Upon starting Maps of All In, you will immediately have access to the digital content that comes with your subscription. We do not offer a voluntary free trial or a money-back guarantee.
The statutory right of withdrawal expires for digital content as soon as the delivery begins.
Termination takes place according to the arrangements outlined above. Your statutory rights remain in effect, for example in the event of defective delivery or when a statutory right of withdrawal still applies.
Do you have a legal right of withdrawal and do you wish to exercise it? Then please email us within the applicable timeframe at info@mooncake.nl. A clear explanation is sufficient. We will process your request and any refund in accordance with the legal regulations.
Upon cancellation, we stop providing access. You may no longer use the content you received through the canceled subscription or share it with others. Also, remove any downloaded files associated with it. Purchases that you made legally separately from this are not automatically subject to this policy.

Upgrading and downgrading

You can request a transfer via info@mooncake.nl or the transfer option we offer on our website. Before the transfer, we confirm the starting date, the amount, any discounts, and the duration.
From Maps to All In: The upgrade will take effect automatically on the next monthly payment date for Maps. Until that date, you will continue to use Maps. On that date, Maps will stop functioning and All In will start with a new, explicitly agreed upon initial term of twelve months. You will pay the annual amount of All In; we will no longer charge for Maps after that date. Any remaining months of the first Maps term will expire upon that agreed-upon upgrade.
Because the standard upgrade is tied to the end of a paid Maps month, there is normally no unused Maps amount to be refunded. Another starting date can only be agreed upon after a separate appointment regarding the settlement. For new purchases or upgrades, the same arrangements regarding direct access and legal rights apply as above.
From All In to Maps: You can activate the downgrade at the end of your already paid All In period. If you choose to do so, you will remain on All In until that date and then start using Maps at the pre-approved monthly rate. With this downgrade, a new Mooncake Maps subscription with a first fixed term of three months begins. You pay monthly. After that, you can cancel with a one-month notice period.

Price changes and stops by Mooncake

During the initial fixed term, we will maintain the agreed subscription fee. After that term, we may adjust the fee due to inflation, a change in legal fees, or demonstrable changes in the costs of providing the subscription. We will explain the reason, the new amount, and the starting date by email at least thirty days in advance. You can cancel the agreement free of charge before the start date. A agreed temporary promotional price that ends on the previously announced date is not an unexpected price increase.
We can cancel a subscription at the end of the first fixed term with at least one month’s notice. After that, we have a cancellation period of at least one month. Any money paid in advance for the period after the end date will be refunded. If we are unable to deliver what was agreed upon earlier, we will take into account your statutory rights to compensation, price reduction, termination, and any damages.

9. Separate food guides, routes and other downloads

If you buy a separate digital food guide, route or other download, the offer will state what you will receive and how the delivery works.
We deliver digital guides and routes directly. We do not offer a voluntary money-back guarantee. Your statutory right of withdrawal remains in effect.
You are entitled to a well-functioning file that matches the offer. In the event of a problem, article 13 and your legal rights apply.
You may continue to use a legally purchased download after the end of a subscription for your own use. Article 11 applies to sharing and publishing.

10. Tickets for food tours and events

If we sell tickets, we will mention the organizer, date or period, location, price, what is included and any participation conditions before the purchase. A digital route file falls under Article 9; a ticket for a guided tour or event falls under this article.
For a food tour or leisure event on a specific date or within a specific period, the legal exception to the right of withdrawal applies. There is then no normal fourteen-day cooling-off period. We will inform you about this when offering the service. For tickets without a fixed date or period, we will assess separately whether the exception applies.
Tickets for food tours and events on a fixed date are non-refundable. If you cannot attend, we will not refund the ticket. Your statutory rights remain in effect.
If you cannot attend, you may in principle have your ticket used by someone else. Please let us know in advance who that is. Personal participation conditions, such as a minimum age, remain in effect.
If we cancel the tour or event, we will refund the ticket price and the mandatory costs of that purchase. If we change the date or any other essential part, you can cancel for free if you do not accept the change. A voucher or other date is only an alternative if you agree to it yourself.
Please inform us before booking about any allergies or other wishes if you want to know whether participation is suitable. We will indicate what we can and cannot arrange. Follow reasonable safety instructions during the activity. This does not limit our own responsibilities.

11. Our content and your use

The copyrights and database rights of our texts, photos, videos, design and the selection and composition of the menu lie with Mooncake or the rightsholders from whom we have obtained permission.
Your subscription or purchase gives you a personal right of use. You may store, print, and use the permitted downloads for your own personal use.
You may not forward, republish, sell, or make our paid content available to others without our written permission. Also, the systematic taking of the map or a substantial part of our collection is not permitted insofar as our rights protect that. Legally permitted forms of use, such as a permitted quote, remain possible.
Feel free to share a link to a public article or our public website. Do not share login details, closed card links, or download links that grant access to paid material.
After ordinary termination, you may continue to use previously legally downloaded files personally. After that, you will no longer be able to access new files or the download environment. Upon revocation or a legal dissolution, the right to use the relevant content may end; the applicable legal rules remain in effect.
Your subscription and downloads are intended for personal, non-commercial use. Use of our paid content, address collection or routes as a research source or basis for your own articles, guides, tours or other professional productions is only permitted with the prior written consent of Mooncake. Request that consent via info@mooncake.nl. When using the permission, clearly mention Mooncake as the source in the publication or production, with a link to mooncake.nl where possible. This also applies to journalists, authors, creators and publishers. Only citing a source is not a substitute for consent. Legally permitted use, such as a permitted quote with source and name mention, remains possible.

12. Eating places and liability

Our recommendations are compiled personally and with care. Entrepreneurs can change opening hours, menus, prices, ingredients, or their business operations. Check the latest information before you go.
Filters and descriptions, such as vegetarian, vegan, halal or kosher, are based on the information we have collected. If you have specific requirements or an allergy, please check with the entrepreneur yourself what is possible at that time. A listing is not a certification by Mooncake.
A recommendation does not mean that Mooncake is party to your visit to the restaurant or purchase from that business. That business is responsible for its own products and services. In the case of a guided activity for which you have an agreement with Mooncake, our own obligations remain in effect.
When preparing recipes and dishes, please take into account your own allergies and dietary preferences. We are responsible for our own obligations under the law. These conditions do not exclude any liability that we are not allowed to exclude or limit under consumer law.
During food tours and events, the participating eateries are responsible for food safety and the correct information about the products they offer. Mooncake remains responsible for its own obligations and for the parties it engages with to the extent required by law.
Participants must pay attention to traffic during a food tour or event, follow the traffic rules, and follow the reasonable safety instructions of the guide. Mooncake provides careful guidance. In the event of damage, liability depends on the cause and the legal responsibilities of the parties involved.

13. Operation, maintenance and modifications of digital products

You are entitled to digital content and services that match the offer and function as you would reasonably expect during the agreed delivery period. We provide necessary updates, including security updates, and appropriate information about them.
Sometimes temporary maintenance is needed or a malfunction occurs. We limit the consequences and resolve problems within a reasonable timeframe, without causing unnecessary inconvenience. The fact that a problem arises with a technical platform does not deprive you of your legal rights against Mooncake.
Is your access or file not working properly? Email us info@mooncake.nl. We will investigate and offer a free solution. If that doesn’t work within a reasonable timeframe, or the problem is so serious that you don’t have to wait, then your legal rights to price reduction or termination apply. We will refund what you are not legally entitled to.
The card and publications are changing: new addresses are added, businesses close down, and information is updated. We may modify the service to keep information up to date, improve technology or security, or comply with legal obligations. Other changes beyond what is necessary to fulfill the agreement are made only with a valid reason that allows these for the terms, without additional costs and with clear information in advance. We do not use this to simply remove promised core components.
If a change has a minor negative impact on your access or use, we will inform you reasonably in advance by email about the change, its effective date, and the possibility of termination. You can then cancel for free within thirty days after receiving that information or the change taking effect, whichever comes last. This right does not apply if you can continue to use the unchanged, working version without incurring additional costs. Any refund will be made in accordance with the legal regulations.

14. Privacy and messages

You can read about how we process personal data and which cookies we use in our privacy policy.
We send messages that are necessary for your purchase or subscription, such as confirmations, payment information, access instructions, included publications, and information about changes. For additional marketing messages, we comply with legal regulations and offer an opt-out option.
Unsubscribing from a newsletter does not constitute cancellation of your subscription. We can continue to send you necessary messages regarding your agreement.

15. Complaints

Are you not satisfied with something? Send an email info@mooncake.nl with a clear description.
We will respond within a reasonable timeframe to your complaint.
If no solution is found, you can submit the dispute to the court competent under the law. This complaint procedure does not limit the statutory time limit or any other right.

16. Amendments to these terms and conditions

For a single order, the version agreed upon at the time of concluding the agreement remains in effect.
For ongoing subscriptions, we may change the terms when legislation changes or when a justified adjustment to the service requires it. Any change must be reasonable and comply with the law.
We will send the new terms and conditions to you at least thirty days in advance by email. During the initial fixed term, we will not make any adverse changes, except if the law requires it or there is another legally permitted exceptional reason. Your statutory rights remain in effect.
In the event of a negative change, you can terminate the subscription free of charge at the starting date. Any money paid in advance for the subsequent period will be refunded. Furthermore, special rights under Article 13 apply to changes to the digital product.
Placing a new version on our website does not in itself change an earlier agreement. Article 3.4 also applies to Tribe and Tribe+.

17. Applicable law

Dutch law applies to our agreements.
This choice of law does not deprive you of the protection of mandatory consumer law that applies under the applicable rules of your country of residence.
A dispute may be submitted to the competent court according to the law. These conditions do not limit your legal choice of court.